Family Owned Firm Keeps Core Values
Family owned Woodall Transport Group (WTG) is over 70 years old, but growing from strength to strength through diversification. Even with the many recent changes, the business has ensured their core standards of customer care, compliance and high service levels remain a priority.
This ethos is matched by their compliance provider TruTac who also pride themselves on exceptional customer service. WTG have chosen to use TruTac’s services for many years and the relationship is something both companies are proud of.
Recently, Richard Woodall, Managing Director of Woodall Transport Group (WTG) welcomed Jemma James, TruTac’s Operations Director to visit their prestigious new premises on Gorsey Lane, Coleshill. WTG traded for many years from Station Road, Coleshill and moved to their new site in January 2014.
During the visit Richard explained how the move enabled WTG to grow their multi-modal transport strategy development and add more logistics services to their portfolio. Their new product initiatives include Supply Chain-Lite and Staging Post which have both been well received across the industry.
Supply Chain-Lite was created after WTG identified a gap in the market to provide SME importers and distributors with a single provider of integrated logistics, with the support and services normally associated with a major transport business.Supply Chain-Lite different because the service has been designed for SMEs enabling WTG to manage the whole supply chain for them and take cost out of their business.
Staging Post is WTG’s quick response solution for goods held near to customers or store locations and delivered on demand. Staging Post provides services including management and fulfilment of inbound logistics orders, kit assembly and packing, retail replenishment, late night orders for next day delivery and support for test marketing projects.
Jemma states “It’s great to see how WTG have implemented successful strategic changes. Even though our businesses have changed considerably over the years, we still share many core values, such as reliability and excellent customer service.”
WTG originally decided on TruTac’s TruControl system years ago after an in-depth selection process. However, they remained with TruTac because the software is easy to use, with simple reports and high service levels.
Richard said “TruTac listen and work with us to deliver the compliance services we need, they never use technical jargon and always provide excellent support.”
It is clear this successful relationship will continue for many years to come. To find out more information on any of TruTac’s or WTG’s wide range of products and services please visit their respective websites www.woodalltransport.co.uk and www.trutac.co.uk.